Privacy Policy

Effective from: 12/07/2022

In this Privacy Policy, ‘France Travel Solutions’, ‘us’, ‘we’ or ‘our’ means France Travel Solutions (ABN 37 936 297 869) and any agents who act on our behalf. We are committed to respecting your privacy.

Our Privacy Policy sets out how France Travel Solutions collects, uses, stores and discloses your personal information. By providing personal information to us, you consent to our collection, use, storage and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us.

France Travel Solutions is committed to complying with its obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (collectively, “Privacy Law”).

1. What personal information do we collect?

We may collect the following types of personal information:

  • Name
  • Job title
  • Mailing or street address
  • Email address
  • Telephone number and other contact details
  • Financial, bank and/or credit card information
  • Device ID, device type, geo-location information, IP address, web log info
  • Details of products/services we provide or enquiries you make
  • Preferences and interests
  • Details of enquiries or complaints
  • Information provided via surveys or directly through our website

2. Sensitive information

Some information (e.g., race, ethnicity, health information) is sensitive and requires higher protection. We will only collect such information with your express consent or if required by law.

3. Why do we collect, use and disclose personal information?

France Travel Solutions may collect, hold, use and disclose your personal information for purposes such as:

  • Enabling access to our website and booking services
  • Operating, improving, and optimising our services
  • Sending updates, confirmations, and marketing communications
  • Conducting analytics, market research, and advertising
  • Managing customer service, billing, and accounting
  • Complying with legal obligations

4. Do we use your personal information for direct marketing?

Yes, in compliance with the Spam Act 2003 (Cth). You may opt-out at any time.

5. To whom do we disclose your personal information?

We may disclose personal information to:

  • Employees, agents, and contractors
  • Third-party suppliers, service providers, and partners
  • Payment operators
  • Government and regulatory bodies where required by law

6. Disclosure outside Australia

We may disclose information to providers outside of Australia, including in France.

7. Using our website and cookies

We may use cookies and similar technologies to track website usage. Cookies can be disabled in your browser but may impact functionality.

8. Keeping your personal information secure

We take reasonable steps to protect your information but cannot guarantee complete security online.

9. Links

Our site may link to third-party websites; their privacy practices may differ.

10. Accessing or correcting your personal information

You may request access to or correction of your personal information by contacting us.

11. Making a complaint

If you wish to make a complaint, please contact us. If unsatisfied, you may contact the Office of the Australian Information Commissioner at:

GPO Box 5218 Sydney NSW 2001
Phone: 1300 363 992
Email: enquiries@oaic.gov.au

12. Changes to this Privacy Policy

We may update our Privacy Policy from time to time by publishing it on our website.

13. Contact Us

For enquiries, corrections, or complaints, contact us